Customer Service Administrator

MacGregor Recruitment are specialist recruiters for the fenestration sector and we have a great opportunity for a Customer Support expert to join our client, a manufacturer and supplier of windows and doors based in Mansfield.

Working in a small and dedicated customer service team you will receive customer enquiries and complaints via email and telephone.  Engaging with the customer you will discuss and explore the issue, understand the situation and put forward appropriate solutions to efficiently and effectively resolve any issues. From there you will liaise with colleagues to ensure actions are prioritised and update the customer and systems accordingly.

Skills and experience:

• Previous experience of customer resolution to completion within the window and door sector is essential
• Excellent customer service and communication skills, both written and verbal
• The successful candidate will have a ‘can do’ solutions approach to issues, have high attention to detail skills and enjoy working within a fast-paced office/ manufacturing environment.
• Good IT and administration skills

Package:

The role is offered as a full time permanent position working 08.00-17.00 Monday to Thursday, 08.00-16.30 Friday, with a salary of £27,300.   28 days annual leave inclusive of statutory.