Service Engineer

MacGregor Recruitment are specialist recruiters for the UK fenestration sector. We are recruiting for a Service Engineer on behalf of our client, a manufacturer and supplier of aluminium windows, doors & roof lanterns.

As a field based Service Engineer you will help support customers across the Southern region (South England & Wales), assessing and servicing any technical issues that may arise, and ensuring that every customer is 100% satisfied with installation, the products, and the excellent customer service our client prides itself on.

In our opinion this could be an excellent opportunity for a time served installer to move into a customer focused Service Engineer role, or equally for an experienced Service Engineer. 

The role is listed as Oxford but candidates across the South Midlands / South of England will be considered as the location within the Southern region is flexible 

Service Engineer role:

• Collaborate with the installation and customer service teams to resolve any reported issues promptly.
• Diagnosing and resolving product issues, and the servicing, repair and maintenance of aluminum windows and doors as required.
• Installation of replacement components, i.e. seals, handles, hinges, and glazing units.
• Provide detailed technical assessments for any faults identified, ensuring that customer service issues are addressed efficiently.
• Advise customers on product care and maintenance
• Maintain accurate service records, including job completion reports and updates
• Ensure compliance with industry health and safety standards at all times.

Skills & Experience:  

• A background of fabricating, and installing windows & doors is essential
• Specific experience in a similar service engineer role with expertise in diagnosing, repairing, and maintaining aluminum products is highly advantageous
• The successful candidate will have a strong customer service approach and good communication skills
• An ability to manage your own workload efficiently and work autonomously in the field
• Strong problem-solving skills with good attention to detail and the ability to work to tight deadlines.
• Full UK driving license.
• Please note that occasional overnight stays may be required 

Package:

• A salary circa £35k DOE
• Company vehicle and tools provided.
• 20 days holiday plus bank holidays.
• Pension scheme and ongoing training opportunities.